Kiosk Supervision: A Guidebook for Community Corrections Professionals

The study concluded that automated probationer kiosk reporting is as effective as officer supervision and telephone reporting with IVR in producing successful probation completion for low-risk offenders. In addition, preliminary cost data from the study indicate kiosk reporting can be substantially less costly than traditional officer reporting. Kiosk reporting can help community supervision agencies to manage high caseloads of low-risk clients more efficiently and without adverse public-safety consequences. The guidebook covers the prevalence of kiosk supervision; factors associated with successful kiosk adoption and implementation; challenges faced and lessons learned from agencies currently operating kiosks; and how kiosk costs, staffing, operations, data, performance, satisfaction, and outcomes vary across jurisdictions. The guidebook has four chapters. The first chapter presents an overview of current challenges community supervision agencies face, emerging evidence-based practices for community supervision, and kiosk reporting and other innovative technologies that agencies may consider for addressing their needs. The second chapter first summarizes research findings to date on kiosk reporting programs, followed by an overview of how community corrections agencies have used or are currently using kiosk reporting in their jurisdiction. This chapter also includes suggested or known benefits and problems of kiosk reporting. The third chapter presents a step-by-step guide on the exploration, adoption, planning, and implementation of a kiosk reporting program. The fourth chapter provides general guidance on how to evaluate a kiosk reporting program. 12 tables, 2 figures and appended assistance materials