NCJ Number
95543
Journal
FBI Law Enforcement Bulletin Volume: 53 Issue: 9 Dated: (September 1984) Pages: 7-13
Date Published
1984
Length
7 pages
Annotation
The Ann Arbor Police Department (Michigan) has developed a performance indicator system to review the performance of budget entities and their managers.
Abstract
At budget preparation time, each budget-entity manager must submit at least five performance indicators or objectives. These objectives are statements of reasonable, measurable, specific results to be achieved within a certain period. They are statements of what is to be accomplished within the section, division, or department with the personnel, capital equipment, and dollars allocated. Objectives consist of both inputs, such as hours worked, and outputs, such as arrests made. The intent is to measure both efficiency and effectiveness. These performance indicators are sent to the division commander and then to the chief of police, who review and modify or adopt them. Finally, the entire set of performance indicators is forwarded to the city administrator as a list of specific objectives for the coming budget year along with the resources requested. One of the primary features is the ability to score section, division, and department performance. Monthly scoring of the indicators informs managers of their performance to date and advises them of areas receiving too much or too little emphasis. The system continues to evolve. Figures illustrating system performance and footnotes are provided.