NCJ Number
100054
Date Published
1983
Length
6 pages
Annotation
This article examines role ambiguities stemming from the correctional officers' dual responsibilities as enforcers of rules and regulations and as managers.
Abstract
A pilot study of 24 New Jersey county correctional officers found that the officer/manager role ambiguity was a greater source of stress than was the duality of custodial/treatment responsibilities. A subsequent study of 143 correctional officers clarified this role ambiguity. Officers reported that there were countless rules and regulations covering the custodial aspects of their jobs, but little recognition of the managerial aspects. In securing compliance and control of inmates, officers reported using flexibility and negotiation in applying custodial rules. This, in turn, led to differential enforcement of rules, provided opportunities for inmates to manipulate officers, and complicated job performance. Because of this double bind and resultant vulnerability, administrative support becomes critical. However, lack of administrative support, lack of participation in decisionmaking, and the management structure were identified as major stressors by the officers. While officers have traditionally been viewed as having a custodial role, officers are in fact responsible for negotiating rules within an informal network of interpersonal relations with inmates. Through these managerial practices, officers serve a rehabilitative function that encourages inmate self-respect, self-control, and responsibility. Recognition of this role through administrative support and appropriate training is suggested. 18 references.