Triaging Cases – Case Management and All That Means

This webinar will present laboratory managers with a discussion on case management in forensic science laboratories. All forensic science laboratories struggle with caseloads and backlogs in some way and to varying extremes. The answer to this struggle is a process to manage caseloads through evidence triage, case information management, and communication. A discussion of the challenges involved in case management will be followed with practical experiences in writing and implementing case management policies. Experience with implementing a case manager position will be discussed, including the benefits and lessons learned. 

Detailed Learning Objectives

1. Attendees will understand the challenges of case management and triage in the forensic laboratory.
2. Attendees will be presented with experiences and examples of case triaging policies and the outcomes/challenges encountered in their implementation.
3. Attendees will be presented with experiences and lessons learned from implementing a case coordinator position.