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Police Leadership and Interpersonal Communication Styles (From Managing Police Work, P 123-139, 1982, Jack R Greene, ed. - See NCJ-84730)

NCJ Number
C R Swanson; L Territo
Date Published
17 pages
Based on questionnaires completed by samples of police supervisors, leadership styles and interpersonal styles of communication are determined through the use of the Managerial Grid and the Johari Window.
The Managerial Grid has two dimensions: concern for production and concern for people. Each axis is numbered from one, meaning low concern, to nine, indicating high concern. The Grid questionnaire was administered to 104 police supervisors and managers attending five workshops in the Southeast between 1978 and 1980. The predominant self-reported leadership style was 9.9 on the grid, termed team management, where work accomplishment is from committed people and interdependence through a common commitment to organization purpose leads to relationships of trust and respect. The Johari Window, which identifies interpersonal styles of communication, has the key dimensions of exposure and feedback. Exposure means the open and candid expression of the manager's feelings, factual knowledge, guesses, etc. in a conscious effort to share with fellow officers, and feedback involves the manager's solicitation of information which others can provide. The Johari Window questionnaire was administered to a sample of 247 police managers between 1976 and 1980. The most reported style of interpersonal communication was that where the manager places slightly greater reliance on the use of exposure than feedback. Graphic and tabular data are provided, along with 24 references and 12 notes.


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