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Relationship of Organizational Citizenship Behavior with Job Satisfaction, Turnover Intent, Life Satisfaction, and Burnout Among Correctional Staff

NCJ Number
Criminal Justice Studies Volume: 23 Issue: 4 Dated: December 2010 Pages: 361-380
Eric G. Lambert
Date Published
December 2010
20 pages
This study examined the relationship between organizational citizenship behaviors and job satisfaction, turnover intent, life satisfaction, and job burnout among correctional staff.
There has been considerable growth in research on correctional staff. This literature has shown that correctional staff affects the workplace and the correctional workplace affects staff. While many areas of working in institutional corrections have been explored, there are many other areas that still need to be investigated. Organizational citizenship behaviors are efforts by employees above and beyond what is expected. Using survey data from 160 correctional staff from a Midwestern prison, the current study found that organizational citizenship behaviors had a significant positive relationship with job satisfaction and life satisfaction, and a significant negative relationship with turnover intent and the three areas of job burnout of emotional exhaustion, depersonalization, and perceived ineffectiveness at work. (Published Abstract)