NCJ Number
89819
Journal
FBI Law Enforcement Bulletin Volume: 52 Issue: 6 Dated: (June 1983) Pages: 6-10
Date Published
1983
Length
5 pages
Annotation
The Santa Ana Police Department's (California) integrated police service delivery system (IPSDS) minimizes the uniformed officer's menial tasks while increasing his/her responsibility with the community and for complete criminal investigations.
Abstract
The shift from traditional policing to the IPSDS system involved a 10-year evolutionary period in which change was slowly accepted, and marked strides were made toward police professionalism. The five basic programs in IPSDS -- case management, police service officer, major enforcement teams, career criminal apprehension, and field investigator program -- have been developed within the framework of team policing and community involvement. The uniformed field investigator is the focal point. Not all uniformed personnel can qualify as field investigators, however. This creates a separation between the reporttakers and the field investigators who are allowed to complete investigations within certain crime categories and may also be detached to assist investigative specialists in other crime categories. The development of the field investigator program has been facilitated by the police service officer (PSO), who is nonsworn. The PSO's handle the bulk of the calls for services that do not require the expertise of an officer but have typically been handled by officers in the past. Former investigations personnel have been deployed as uniformed field investigators on major enforcement teams; these units deal with crime analysis on a citywide basis as opposed to directed patrol, which is used on an area basis in four segments of the city. Thus, the crime problem is being addressed on both a centralized and decentralized basis with uniformed personnel through a generalist concept based on sound management information.