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Card Fraud Control Manual - A Comprehensive Management Guide for Card Fraud Control

NCJ Number
Date Published
311 pages
Designed to accompany a videotape, this leader's guide provides informational and training materials for bank employees and merchants on procedures and guidelines to protect their respective institutions against credit card fraud.
An overview focuses on the detection of counterfeit and altered cards, procedures for making a 'Code 10' call when fraud is suspected, procedures for handling cash advances, and guidelines governing the opening of new merchant accounts. The guide details security measures for the procurement and issuance of cards and describes training for employees and educational programs for merchants to prevent credit card fraud. Laws applicable to credit card fraud are reviewed. The guide explains alert systems which use telephones or radio waves to notify key individuals that potential or actual violators are in the community. The appendixes contain technical materials relevant to credit card manufacture, security procedures, and card issuance, along with outlines for teller and cardholder education, sample forms, U.S. Attorneys' address list, and a 1982 Bank Card Fraud Survey.