U.S. flag

An official website of the United States government, Department of Justice.

NCJRS Virtual Library

The Virtual Library houses over 235,000 criminal justice resources, including all known OJP works.
Click here to search the NCJRS Virtual Library

Conflict: Managing It Effectively

NCJ Number
Jim Murphy; Ida M. Halasz
Date Published
96 pages
This handbook, prepared to help correctional officers and supervisors manage conflict effectively, recognizes that meeting future challenges requires the ability to constantly initiate and respond to change and that conflict is often associated with change.
Correctional organizations face such challenges as managing an increasing number of offenders, improving the quality of correctional services, building commitment to and consistency in the correctional mission, and enhancing individual and team contributions. The handbook's five chapters are designed to help correctional officers and supervisors enhance their ability to identify, prevent, and resolve conflict. The first three chapters focus on conflict as a part of life, positive and negative aspects of conflict, and causes of conflict. The fourth chapter describes five steps in resolving conflict: (1) take responsibility for dealing with conflict; (2) uncover, define, and discuss the real problem; (3) ask questions and listen; (4) set goals and create an action plan; and (5) follow-up. The final chapter addresses ways of dealing with conflict assertively. Each chapter contains a list of objectives and worksheets.