NCJ Number
39966
Date Published
1976
Length
278 pages
Annotation
THIS REFERENCE BOOK DESCRIBES SUCCESSFUL TACTICS FOR DISGRUNTLED CONSUMERS, GIVES A LIST OF CONSUMER PROTECTION AGENCIES BY STATE, AND A LIST OF STRATEGIES TO FOLLOW BY SPECIFIC TYPE OF COMPLAINT.
Abstract
A TEN-STEP STRATEGY FOR COMPLAINT ESCALATION IS DESCRIBED IN DETAIL. EVERYTHING FROM TELEPHONE COMPLAINTS TO UNCONVENTIONAL TACTICS IS OUTLINED. THE STATE LIST GIVES ADDRESSES AND, IN SOME CASES, TELEPHONE NUMBERS OF CONSUMER ADVOCACY GROUPS. THE SPECIFIC COMPLAINT LISTING SUGGESTS LOGICAL COURSES OF ACTION FOR PROBLEMS INVOLVING THINGS FROM AUTO REPAIRS TO UTILITY BILLS.