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Feedback: Giving It, Receiving It

NCJ Number
Shirley Poertner; Karen Massetti Miller; Ida M. Halasz
Date Published
108 pages
This handbook presents an outline for a classroom training session or a self-directed study course for correctional staff and supervisors on how to constructively give and receive feedback.
Good communication is at the top of most people's list of important workplace skills. Although correctional organizations are increasing the use of complex electronic equipment, not all the information correctional staff need can be found in databases. Effective person-to-person communication is necessary as correctional organizations grow or downsize and change to meet new challenges. One of the most important person-to-person communication skills involves the ability to give and receive feedback effectively. Techniques in providing feedback are described in the handbook's eight chapters. The first five chapters consider the power of feedback, the need for detailed feedback, planning effective feedback, specific steps for giving effective feedback, and specific steps for receiving effective feedback. The remaining three chapters cover feedback and communication styles, handling difficult feedback situations, and developing feedback skills. Each chapter contains a list of objectives and worksheets.