Residential Treatment for Children & Youth Volume: 25 Issue: 3 Dated: November 2008 Pages: 249-270
This study explored burnout among frontline staff within a children’s residential treatment center (RTC) population.
The results of the study supported the hypothesis that a full range of individual level variables predicted at least one factor of burnout and often predicted multiple burnout subscales. Results indicated that age, training, empathic concern, communicative responsiveness, neuroticism, extraversion, job satisfaction, and managerial support predicted burnout. The variables explored included education, training, experiences, empathic concern, emotional contagion, communicative responsiveness, neuroticism, extraversion, job satisfaction, and coworker and managerial support. Only experience, education, emotional contagion, and coworker support did not predict any burnout subscales in the study sample. In addition to individual variables predicting burnout, the hypothesis that levels of burnout differ across residential treatment centers was also supported. Data were collected from 375 surveys returned from full-time frontline children’s RTC staff who were employed at 21 RTCs in Illinois. Tables and references