Garden Grove Police Department Public Safety Dispatcher Training and Evaluation Guide

• NCJ Number: 102910
• Date Published: 1982
• Length: 165 pages
• Grant Number(s): 81-IJ-CX-0030
• Agencies: NIJ-Sponsored
• Publication Type: Training (Handbook/Manual)

Annotation

Designed to guide on-the-job training and objective evaluation of new police dispatchers, this manual covers the trainer's duties and responsibilities, selection criteria, evaluation procedures, instructional techniques, and lesson planning.

Abstract

The manual is designed to provide consistent training to probationary dispatchers assigned to a dispatcher-trainer. An overview of the trainer's responsibilities emphasizes deciding when close monitoring no longer is needed and terminating probation. The manual outlines the duties of the communications sergeant and skills needed by trainers. Directions are given for completing a weekly evaluation report that covers appearance, attitude, knowledge, performance, and relationships. Standardized guidelines for ratings used in these reports are presented. The guide explains how to write a corrective action plan for probationary dispatchers, lesson planning steps, and a four-stage instructional method consisting of introduction, presentation, application, and test. A copy of the trainees' manual and checklists are included.