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CLIENT SERVICE - IMPLICATIONS FOR ORGANIZATIONAL CHANGE

NCJ Number
16165
Journal
Police Chief Volume: 41 Issue: 11 Dated: (NOVEMBER 1974) Pages: 34,36,38
Author(s)
T R TORTORIELLO; S J BLATT
Date Published
1974
Length
3 pages
Annotation
EVALUATION OF THE SECOND-YEAR OPERATION OF DAYTON'S (OH) COMMUNITY-CENTERED TEAMPOLICING (CCTP) PROGRAM.
Abstract
THE EFFECTIVENESS OF TEAM POLICING IN DELIVERING POLICE SERVICES WAS COMPARED WITH THAT OF TRADITIONAL POLICING. CLOSELY MATCHED EXPERIMENTAL AND CONTROL DISTRICTS WERE SELECTED. COMPARED WERE THE AMOUNT OF SICK LEAVE TAKEN BY OFFICERS, THE CLEARANCE AND PROPERTY RECOVERED RATES, AND THE DISPATCH CALLS ANSWERED. IT WAS FOUND THAT OFFICERS IN THE EXPERIMENTAL (CCTP) DISTRICT TOOK THE SAME AMOUNT OF SICK LEAVE AS THOSE IN THE CONTROL DISTRICT. A FEWER NUMBER OF CCTP OFFICERS SERVICED OVER 2000 MORE CALLS THAN DID THE CONTROL AREA POLICE AND SPENT AN AVERAGE OF SIX MINUTES LONGER ON A DISPATCH CALL. THE OFFICERS IN THE CCTP DISTRICT ALSO HAD A HIGHER CLEARANCE RATE AND RECOVERED MORE PROPERTY PER MAN.