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Exploring the Relationship Between Social Support and Job Burnout Among Correctional Staff

NCJ Number
Criminal Justice and Behavior Volume: 37 Issue: 11 Dated: November 2010 Pages: 1217-1236
Eric G. Lambert; Irshad Altheimer; Nancy L. Hogan
Date Published
November 2010
20 pages
This study examined the relationship between social support and burnout among correctional staff at a private midwestern correctional facility for juveniles tried as adults.
Research on correctional staff burnout often calls for social support to help combat the problem; however, there has been no published research on whether different types of social support influence the different dimensions of job burnout. As such, the analyses examined the effects of family-and-friends support, coworker support, management support, and supervisor support on emotional exhaustion, depersonalization, and ineffectiveness. The results revealed that different types of social support influenced different dimensions of burnout. Each dimension of job burnout was influenced by at least one type of social support. Furthermore, the effects of some types of social support were unique to specific dimensions of job burnout, and none of the types combined to influence any dimension of job burnout in a uniform manner. The results point to the need to develop different forms of social support to deal with the different dimensions of burnout. Tables, notes, and references (Published Abstract)