The Indiana Department of Workforce Development (DWD) developed this manual to guide WorkOne staff and partners on effective service delivery to youth in the development of the knowledge and skills needed in developing career pathways in high-demand work sectors.
The manual is divided into sections based on the typical flow of intake, case management, exit, and follow-up. Since the DWD was created under the State's Workforce Investment Act (WIA), the manual's first section focuses on youth eligibility for services under the WIA. The purpose of WIA youth services is to assist low-income youth, ages 14-21, who face significant barriers to education and/or employment, providing them the resources and support needed to overcome barriers and transition to self-sufficient adulthood. The manual's second section addresses the recruitment of youth into WIA youth programs, offering suggestions for contacting and motivating eligible youth to participate in WIA work services. The next section provides guidance for intake procedures, which includes being directed to a youth case manager or a staff member familiar with youth services and eligibility requirements. An information interview is conducted, with attention to income, living situation, education level, and reason for visiting WorkOne. The fourth section addresses WIA co-enrollment, which is the process of simultaneously enrolling a clients, ages 18-21, into both WIA adult and WIA youth services. Section 5 addresses the objective assessment, which assesses educational functioning levels and identifies individual strengths and barriers, goals, interests, hard and soft skills, and the need for supportive services. This is an ongoing process. Other sections of the manual address the individual service strategy, case management, drug screening, follow-up, youth common measures, and WorkOne resources. 6 references and a listing of DWD resources
Indiana Department of Workforce Development
Indiana Government Center South, 10 North Senate Avenue, Indianapolis, IN 46204, United States
United States of America