NCJ Number
15391
Date Published
1974
Length
124 pages
Annotation
IDENTIFIES MEASURES OF EFFECTIVENESS OF SELECTED MUNICIPAL SERVICES AND PROVIDES PRELIMINARY SUGGESTIONS FOR DATA COLLECTION PROCEDURES AND THE USES FOR SUCH DATA.
Abstract
THE SERVICES DISCUSSED INCLUDE CRIME CONTROL. GENERAL MEASURES OF EFFECTIVENESS ARE LISTED TO BE THE DEGREE TO WHICH THE INTENDED PURPOSES OF THE SERVICE ARE BEING MET, THE DEGREE TO WHICH UNINTENDED, ADVERSE IMPACTS OF THE SERVICE ON THE COMMUNITY OCCUR, ADEQUACY OF THE SERVICE RELATIVE TO THE COMMUNITY'S NEEDS, SPEED AND COURTESY IN PROVIDING THE SERVICE, AND CITIZEN PERCEPTIONS OF THE SATISFACTORINESS OF THE SERVICE. EFFICIENCY MEASURES AND MEASURES OF WORKLOAD PERFORMED ARE ALSO OFFERED. MEASURES OF CRIME CONTROL EFFECTIVENESS FOCUS ON THE POLICE ROLE IN CRIME PREVENTION AND APPREHENSION OF OFFENDERS. A TABLE SUMMARIZING THE PRINCIPAL MEASURES OF EFFECTIVENESS FOR POLICE CRIME CONTROL IS INCLUDED. DATA COLLECTION PROCEDURES ARE ALSO SUGGESTED.