NCJ Number
239445
Journal
International Journal of Police Science & Management Volume: 14 Issue: 2 Dated: Summer 2012 Pages: 97-106
Date Published
2012
Length
10 pages
Annotation
This study examined public attitudes towards the quality of police services in Pakistan.
Abstract
Public sector institutions in developing countries are going through major transformations because consumers are becoming more knowledgeable and demanding. This study presents the service quality of the Punjab Police using Mastrofski's six-dimensional policing model in the non-Western context of Pakistan by explaining the extent of service quality in the Punjab police. The survey-based approach was used to collect data from 360 citizens through developing an instrument based on Mastrofski's 6 dimensions. Descriptive analysis, exploratory factor analysis and correlation analysis were used to empirically explain application of the six-dimensional model of policing. The findings suggest that the public are satisfied with the quality of service provided by the police, based on the six dimensions of the model used for this research. However, the research model is highly correlated in a non-Western setting. This research, for the first time, discusses the service quality of police in a Pakistani context, which will help public policy personnel to improve the overall service quality of the Punjab Police. (Published Abstract)