NCJ Number
177954
Journal
Security Management Volume: 43 Issue: 3 Dated: March 1999 Pages: 97-99-101-104
Date Published
1999
Length
8 pages
Annotation
SAS Institute, a software company founded in 1976, has a state-of-the-art security control center involving closed circuit television cameras, burglar alarms, an access control system, and a life safety system, but the company's security department places more emphasis on direct interaction with employees than it does on electronic security.
Abstract
The security department is divided into three groups: uniformed officers, security receptionists, and administration. Uniformed officers patrol the property and respond to incidents on a 24-hour basis. They are not armed but may carry a defensive baton and chemical spray. The company requires all new hires to have at least 1 year of security work experience in a corporate environment and some college-level security courses. In addition, uniformed officers are trained in conflict resolution techniques, self-defense tactics, and customer service skills. Security receptionists control access into each building from their stations in front lobbies. When using lobby entrances, employees and authorized contractors must display a company-issued photo identification badge before they are permitted to pass the reception desk and enter the facility. Security receptionists receive 16 to 24 hours of in-house training from the security department. This training covers basic access control procedures, the company's security policies, and customer service skills. The administration group manages the security department and provides specialized services such as security awareness training, pre- employment screening, and executive protection. Electronic security supplements the security department's human resources.